Returns

Warranty Returns

For warranty claims please contact Customer Service.  Please click here for more information on Limited Product Warranty.

International Warranty Returns     

While Triple B will assist you with warranty claims, items may need to be shipped to TURKEY for inspection or repair. You will be responsible for these additional back and forth shipping charges.

  • International shipments should be marked as a “Merchandise Return” with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
  • Any items shipped COD or having additional brokerage fees that are charged to Triple B upon delivery will be rejected.

Refund Policy Information:

    • Products & Accessories must be returned to 3Bmoto.com within 30 days of your original shipping date.
    • Returned products must be in new, unused condition and include the original box and/or packaging with all tags and packaging material included.
    • Items that have been attempted or installed, scratched, run, “taken for a ride” or blemished in any way are NOT acceptable returns.
    • *Special Order items are NOT eligible for returns.
    • Items MUST be in original sealed and unopened condition to avoid a restocking/processing fee of up to 25%
    • Returns must be safely packaged to prevent shipping damage and additional fees (insurance and tracking is recommended).
    • You are responsible for all shipping costs associated with getting your order back to 3Bmoto.com.
    • Returns MUST be pre-approved to obtain an RMA authorization for any return to be processed.
    • Returns that do not meet theses requirements will not be processed and will be returned to the customer or are subject to a processing fee.
    • International shipments should be marked as a “Merchandise Return” with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
    • Any items shipped COD or having additional brokerage fees that are charged to Triple B upon delivery will be rejected.
*Special Order items are any items that are not regularly kept in stock or have special color and finish options as well as any hand made items or custom parts. Feel free to contact us before you place your order to verify if your item is a Special Order item.
 

The customer is responsible for the safe return shipping to our location. We advise that all returns be packaged safely and that shipping insurance and tracking is purchased to protect your return. All returns must be authorized by our sales team before the return can be processed.

Once your return is received and inspected by Triple B returns department, upon approval your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-7 business days after your credit is applied for it to be posted to your account. Any reward points earned or used on a returned order will be deducted from the refund (if necessary).

Please CONTACT US to initiate a return authorization, or to inquire about a return.  Please be prepared to send us photos of your item. Please provide your order number in the subject line and include the following information in your email.

Customer Name:

E-mail:

Phone Number:

Order Number:

Reason For Return:

Comments:

 

Questions / Concerns